Current page: CX 360

Streamlining Customer and Experience Solutions

In cooperation with Nebu, we bring you a new customer experience solution – CX360. The combined product offers clients a comprehensive solution including sample management, data collection, reporting, and case management.

Custom Branding

Personalize your surveys, reports and dashboards

Multilingual Support

Deliver your projects in multiple languages

GDPR Compliant

Ensuring you are protecting users' personal data

CX360 is easy to use and efficient, with quick project setup thanks to a high level of automatization

Sample Management

Data can be uploaded from any CRM tool into Nebu’s sample management solution.

1. Upload your sample

2. Deduplicate sample

3. Create and maintain blacklists

4. Send out invitations and schedule reminders

5. Track your project progress and invitations statistics

Data Collection

After an automated data check, email or SMS invitations are sent through Nebu to start data collection.

1. Questionnaires that look excellent on any device

2. Have beautifully designed surveys

3. Support for multilingual projects

4. Optional: On-site tablet data collection

5. Optional: Telephone follow-up interviewing

Reporting & Case Management

Once the data is collected, it is automatically pushed into Dapresy’s reporting module for visualization and reporting. In Dapresy, report users get access to existing interactive dashboards, reports, and tables – and can even create their own very easily.

1. Multiple deliverables (dashboards, PPT reports & tables)

2. Hierarchical filters (i.e. reporting, access controls)

3. Data processing (cleaning, weighting, variable creation)

4. Case management, including escalation processes

5. Customer history tracking with previous touchpoints

CX360 also offers case management functionalities to really turn insights into actions. All data can be retransferred into the CRM system in a closed loop. Furthermore, Dapresy’s strong design capabilities result in intuitive report analysis and insights that are easily conveyed, which ultimately leads to high usage and engagement. Through the automated alert process and visually highlighted insights, report users can focus on what is most important.

Let’s Get Going

When you’re ready to revolutionize your market research reporting, getting started couldn’t be simpler. Get in touch to book a demo and see which solution is right for you.
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