NEW TECHNOLOGY INTEGRATION PARTNERSHIP
Streamlining Customer and Experience Solutions
In cooperation with Nebu, we bring you a new customer experience solution – CX360. The combined product offers clients a comprehensive solution including sample management, data collection, reporting, and case management.
CX360 is easy to use and efficient, with quick project setup thanks to a high level of automatization
Sample Management
Data can be uploaded from any CRM tool into Nebu’s sample management solution.
1. Upload your sample
2. Deduplicate sample
3. Create and maintain blacklists
4. Send out invitations and schedule reminders
5. Track your project progress and invitations statistics
Data Collection
After an automated data check, email or SMS invitations are sent through Nebu to start data collection.
1. Questionnaires that look excellent on any device
2. Have beautifully designed surveys
3. Support for multilingual projects
4. Optional: On-site tablet data collection
5. Optional: Telephone follow-up interviewing
Reporting & Case Management
Once the data is collected, it is automatically pushed into Dapresy’s reporting module for visualization and reporting. In Dapresy, report users get access to existing interactive dashboards, reports, and tables – and can even create their own very easily.
1. Multiple deliverables (dashboards, PPT reports & tables)
2. Hierarchical filters (i.e. reporting, access controls)
3. Data processing (cleaning, weighting, variable creation)
4. Case management, including escalation processes
5. Customer history tracking with previous touchpoints