Dapresy’s closed-loop feedback solution provides eye-opening experience for Bugaboo team
Dutch mobility company, Bugaboo, specializes in premium brand strollers and pushchairs that are known for its innovation and cutting-edge design. With this prestigious brand, Bugaboo places a high priority on customer service and were in need of a closed feedback loop in order to address product performance issues and customer experience. Dapresy was introduced to Bugaboo through Blauw Research to create a custom Voice of the Customer platform with a closed-loop feedback capability. This collaboration resulted in the fast-track implementation of an online dashboard that delivers actionable insight and feedback from their customers.