ROI – Are We Making an Impact?
Making an impact by creating a greater ROI is a goal we all strive for, and it makes excellent business sense. Yet, if we are going to be truly successful, impact must be directed towards an end goal and be measured closely to be understood. Otherwise, impact is just energy and money expended to make loud, useless noise.
In a major study conducted in late 2015 by the Boston Consulting Group, Cambiar, and Yale, results show powerful evidence that measuring ROI is essential for the health of the insight function, and yet only one-third of the corporate participants had a measurement system in place. Why is that?
At Dapresy, we take this topic seriously. By measuring customer satisfaction and loyalty/NPS, conducting one-on-one interviews on the topic of ROI, and hosting top-to-top client meetings to hear how we can provide greater value, we gain critical insights that make us a better company today and in the future. What is your organization doing in this area – we would love to hear!
We are pleased to announce that Dapresy is an official sponsor of the GRBN ROI from Insights Handbook to be used by corporate insights teams. This Handbook is a product of the work GRBN is conducting in partnership with the Boston Consulting Group as a follow-up to the 2015 study.
If we are truly going to satisfy the c-suite, then we must consider how best to measure the ROI on insights delivered – no excuses! That is why we are joining forces with GRBN on this important project. All of us along the value chain need to step up and accept the challenge – only then will we achieve the impact we so desire!
Read more here, and keep an eye out for more to come in future updates.