Our Help Desk support is your long-term partner for day to day questions. Once onboarded as a Dapresy Pro client, as a licensed Administrator you have free access to our Help Desk. Our support is staffed by a team of Dapresy Pro experts that have a background in market research. We are available from 8 AM CET to 11 PM CET 5 days a week. Outside these hours our local teams are available to help you in urgent cases. We have teams in US, Canada, Germany, UK, Sweden and Australia.
Head of support
“I have a master in statistics. My team and I take pride in serving you to become successful. Our goal is for you to experience a market research-oriented support relationship. Through this, we typically “get” what you are asking about and help you with relevant answers. I look forward to working with you!”
Examples of Support Questions:
- I’m trying to import my data file, but I get this message. [Duplicated answer alternative]. It is great Dapresy Pro discovered this error in my data. What is best way to solve this?
- I want to change the color of the line in my chart depending on my selected filter option. How can I do this?
- I need to export my report to PDF. How do I enable that?
- I need to change the PPT template for my project. How do I do that?
- How do I change the passwords for my users?
- I need to add additional data for my respondents. How do I do that?
- I need to show a significance test in my table. What type of Significance test can I do and how can I show it?
- How can I hide certain variables for our users in the Cross-Table module?
- I need to automatically import the data for our project every day. How can I do that?
- Can I export the data I have imported to our project?