Current site: Help Desk REMOVED

Help Desk

Our Help Desk support is your long-term partner for day to day questions. Once onboarded as a Dapresy Pro client, as a licensed Administrator you have free access to our Help Desk. Our support is staffed by a team of Dapresy Pro experts that have a background in market research. We are available from 8 AM CET to 11 PM CET 5 days a week. Outside these hours our local teams are available to help you in urgent cases. We have teams in US, Canada, Germany, UK, Sweden and Australia.

Emma Daréus

Emma Daréus

Head of support

“I have a master in statistics. My team and I take pride in serving you to become successful. Our goal is for you to experience a market research-oriented support relationship. Through this, we typically “get” what you are asking about and help you with relevant answers. I look forward to working with you!”

– Emma

Examples of Support Questions:

  1. I’m trying to import my data file, but I get this message. [Duplicated answer alternative]. It is great Dapresy Pro discovered this error in my data. What is best way to solve this?
  2. I want to change the color of the line in my chart depending on my selected filter option. How can I do this?
  3. I need to export my report to PDF. How do I enable that?
  4. I need to change the PPT template for my project. How do I do that?
  5. How do I change the passwords for my users?
  1. I need to add additional data for my respondents. How do I do that?
  2. I need to show a significance test in my table. What type of Significance test can I do and how can I show it?
  3. How can I hide certain variables for our users in the Cross-Table module?
  4. I need to automatically import the data for our project every day. How can I do that?
  5. Can I export the data I have imported to our project?