Current page: CX Management: How to Engage Your Organization to Drive Impact

Tag: Customer Experience Management

CX Management: How to Engage Your Organization to Drive Impact

Your employees are an important part of Customer Experience Management – learn how to engage them to drive impact in your organization. Often, when discussing Customer Experience (CX), we talk about the reporting solution, overall process, automation, design, and so on. Yet, even if we have all of that down to perfection, there is one […]

Apr 29, 2020
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Dapresy Solutions Showcase – StayLux Hotel

In 1999, I was inspired to create a data reporting tool that could natively configure and visualize raw market research data. In a series of blog posts, I am going to share my findings related to Market Research Reporting. In this first blog post, I will set the scene by simply sharing the below video. […]

Oct 13, 2017
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C-Suite: The New Face of Customer Experience Management

In the last year, we have witnessed the emergence of a new C-Suite manager: The Chief Customer Experience Manager (CCO). This role has emerged due to the many companies that have become more and more customer centric…

Jul 19, 2016
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